Privacy Policy

Last updated: May 2026

Information we collect

When you use our website, request a proposal, or become a customer, we may collect:

• Contact information (name, company, email, phone)
• Property information (address, type, pool details)
• Communication records (emails, calls, service requests)
• Website usage data via standard analytics (page views, session length)
• Payment information processed by our PCI-compliant billing partner

How we use your information

We use collected information to:

• Respond to proposal requests and service inquiries
• Provide pool service and account management
• Process payments and send invoices
• Communicate about service, scheduling, and billing
• Improve our website and services
• Comply with legal obligations (tax, insurance, regulatory reporting)

Information sharing

We do not sell your information. We share information only with:

• Service providers who help us operate (payment processor, email platform, scheduling software)
• Legal authorities when required by law, court order, or to protect our rights
• Insurance carriers and certifying bodies as required for COI compliance

Data retention

Customer service records are retained for 7 years for compliance and warranty purposes. Inquiry records are retained for 24 months. You may request deletion of your information at any time, subject to legal retention requirements.

Cookies & analytics

We use cookies for essential site functionality and basic analytics. You can disable cookies in your browser settings. Disabling cookies may limit some site functionality.

Your rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at privacy@poolallstars.com or call (833) 968-4888.

Children's privacy

Our services are directed at businesses and adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy. The "Last updated" date at the top reflects the most recent changes.

Contact

Questions about this privacy policy? Contact us or call (833) 968-4888.